1/13/2024 0 Comments A1 website analyzer 7.x![]() Utilizing a REST-ful API, Shadow A1 notification messages can be sent to most compliant (and IFTTT ready) solutions anywhere. Managers can view statistics for multiple communication facilities from one browser or be alerted via email, text message, audible alarm, lamplight, screen flash, network broadcast, or team collaboration spaces. Triggers can be defined to alert on specific agent status, service levels, wait times, abandoned calls, user inactivity, or 911 emergencies. There are hundreds of potential widgets that can be configured to meet the customer use case. Tailored dashboards can present current call center activity, number of meeting by host or participants, most actively posting teams, and total call activity. Managers now have the ability to monitor, measure, and manage their entire ecosystem in one place. Shadow All-in-One Analytics utilizes RingCentral APIs to gather collaboration metrics for messages (SMS, Fax, VM, Tasks), meetings, and calling activity. Team Collaboration (Messages, Video, and Phone) Shadow All-In-One Analytics can utilize historical metrics for any time period to create trend line analysis of customer experience accounting for seasonal change, workforce levels, and business growth. Real-time metrics from agent and queue activity are presented in dynamic customizable dashboards that can be presented on wall boards or desktops. These dashboards empower supervisors with instantaneous metrics about their communication facilities and offer agents immediate feedback. Historical & Real-Time Agent/Queue Dashboards Hundreds of pre-canned report templates can be generated to meet regulatory compliance standards, perform long term trend analysis, and accelerate adoption. A powerful report builder can be utilized for unlimited other templates.Īll reports can be scheduled and automatically delivered to authorized personnel. All activity may be pinpointed to a particular agent, extension, voice mailbox, hunt group, endpoint, or corporate level. Shadow All-in-One Analytics provides cradle to grave management reports which highlight long duration, missed or abandoned calls, and complete call journey. Cradle-to-Grave Call Tracking & Call Accounting Organizations now have complete visibility across the entire spectrum of a corporate collaboration ecosystem for any length of time. The product offers historical call accounting, call queue and agent reporting, call recording playback, real-time agent/queue dashboards, team collaboration adoption metrics, custom integrations, and emergency notification. By leveraging the latest technologies, Shadow All-in-One Analytics empowers enterprises to increase adoption of new technologies, remove bottlenecks, reconcile expenses, facilitate team collaboration, improve customer experience and empower productivity. Payment is not required to attend the pre-screening.įor more information, visit the A1 website at or Joshua Harvey at or (573) 651-2591.Shadow All-In-One Analytics for RingCentral offers a cloud-based solution for capturing, processing, reporting, and archiving transactions across all RingCentral configurations including single and federated deployments. Applicants are also required to send a headshot and resume as PDF files to with their full name in the subject line. 5 at, click Submit Application and select SEMO for the pre-screening location. 7 pre-screening auditions, actors must apply by Nov. Its a good sign of the growth of the program and its validity. Harvey said the selection of Southeasts Conservatory as a pre-screening site speaks well about its reputation in the musical theatre field.Ī1 solicited us as a pre-screening location, he said. Participation in pre-screening will provide students the opportunity to experience the audition process, said Joshua Harvey, instructor of musical theatre at Southeast. 7 will be eligible to attend the A1 Conference for a $125 fee. Actors who pass the pre-screening process Nov. The free pre-screenings will include singing appointments in the Dobbins River Campus Center Room 114 and an optional dance call in the Dobbins River Campus Center Room 119. The annual conference will be held Jan 17-20 in New York City, New York, and will provide actors the opportunity to audition for artistic directors and casting directors from leading regional theatres. 7 and will serve as pre-screening auditions for the 2019 A1 Conference. The auditions are scheduled for 5:30 p.m. 7 at Southeasts Kenneth and Jeanine Dobbins River Campus Center. The Jeanine Larson Dobbins Conservatory of Theatre and Dance at Southeast Missouri State University will host All-in-One Auditions (A1) Nov.
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